jaya999's Privacy Policy
Your personal information is an important responsibility for us. This policy explains how jaya999 collects your information, what it is used for, and how it is kept secure.
1. Introduction and Applicability
jaya999 is an online gaming and betting platform operated for members in Bangladesh. This privacy policy ("Policy") clearly describes our commitment and approach to processing your personal information. By browsing the jaya999 website, creating an account, or using any of our services, you are considered to have accepted the terms of this Policy.
This Policy applies to all registered and unregistered users of jaya999. We respect your privacy and handle your information with the utmost care. For full details on our general terms of service, please read the Terms and Conditions page.
2. Data Collection
jaya999 collects information from you in two ways — directly (what you provide) and automatically (through your use of the platform).
2.1 Directly Collected Information
During registration and account management, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number and email address
- Mobile banking number — bKash, Nagad, Rocket, or Upay (for processing transactions)
- Username and password (stored in encrypted form)
- Messages or requests you write when contacting us
2.2 Automatically Collected Information
When you access the jaya999 platform, certain information is automatically recorded through technical processes:
- IP address and device identification information
- Browser type and operating system
- Site usage patterns — which pages you visited and for how long
- Login and logout times
- Game play history, bet amounts, and results
- Records of deposit and withdrawal transactions
2.3 Information Collected from Third Parties
In some cases, we may receive limited information about you from third-party identity verification or payment processing providers, which is used primarily to prevent fraud and ensure financial security.
3. Purpose of Data Use
jaya999 uses collected information for the following specific purposes:
3.1 Account and Identity Management
- Completing the registration process and managing accounts
- Verifying login authenticity and keeping accounts secure
- Sending password recovery messages and OTPs
- Age verification — jaya999's services are only for those aged 21 or above
3.2 Financial Transaction Processing
- Receiving deposits and sending withdrawals via bKash, Nagad, Rocket, and Upay
- Issuing bonuses and tracking wagering requirements
- Resolving transaction disputes and conducting audits
3.3 Service Improvement
- Monitoring and improving platform performance
- Recommending games based on members' preferences
- Identifying and resolving technical issues
3.4 Security and Fraud Prevention
- Monitoring unusual transactions and suspicious activity
- Preventing the use of multiple accounts
- Ensuring data protection through SSL encryption
3.5 Communication
- Sending important account notifications
- Providing 24/7 live chat and email support
- Informing you of changes to the Policy
4. Data Storage and Security
jaya999 uses industry-standard technology to protect your information. Our servers are secured with SSL (Secure Sockets Layer) technology, which prevents third-party access during data transmission.
4.1 Encryption and Access Control
Passwords are never stored in plain readable form — they are kept only in hashed format. Financial information is held in a separate encrypted database and can only be accessed by authorized staff for specific work purposes.
4.2 Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, financial audits, or dispute resolution requirements.
4.3 Steps in Case of a Security Breach
If there is any reason to believe that data security has been compromised, we will promptly notify the affected members by email and take the necessary steps.
5. Sharing Data with Third Parties
jaya999 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
5.1 Payment Processors
The necessary transaction information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. This information is used solely for transaction verification.
5.2 Technology and Service Partners
Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) receive the minimum information necessary to operate games on the platform. These partners operate under strict confidentiality agreements.
5.3 Legal Obligations
We may be legally required to provide information to the relevant authorities pursuant to court orders, government investigations, or other legal requirements. Where possible within the bounds of the law, we will try to notify you in advance.
5.4 Emergency Safety Situations
If the life or safety of a member or others is at risk, or if evidence of significant financial fraud is found, the necessary information may be shared with the relevant authorities.
6. Cookies and Tracking
Cookies and similar technologies are used on the jaya999 website to improve your experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. These cookies cannot be disabled.
- Functional Cookies: These help remember your preferred language and settings.
- Analytics Cookies: These collect anonymous statistics to understand which parts of the site are used most.
6.2 Cookie Control
Non-essential cookies can be disabled from your browser settings. However, this may reduce some features of the site. Detailed instructions for managing cookies are available in most modern browsers.
7. Your Rights
As a jaya999 member, you have certain rights over your personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you. You can contact us via live chat or email to get details of your information.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request a correction. A verification process may apply for changes to identity-related information.
7.3 Right to Delete Information
You may request that your account be closed. However, some information may need to be retained for a defined period due to financial transaction records and legal obligations.
7.4 Right to Object to Processing
You may unsubscribe from marketing communications at any time. Essential account notifications cannot be turned off, as they are necessary for service delivery.
For more information about your rights and our commitments regarding responsible gaming, visit our Responsible Gaming page.
8. Protection of Minors
All jaya999 services are strictly for those aged 21 or above. We do not intentionally collect information from any minor.
Age is verified at the time of registration. If it is later found that a member opened an account while under the age of 21, that account will be closed immediately and the associated information will be securely deleted. Applicable policy will be followed regarding transactions.
If you believe a minor is using jaya999, please notify our support team immediately.
9. Changes to the Policy
jaya999 reserves the right to change or update this privacy policy at any time due to business needs, technological changes, or legal obligations.
In the case of significant changes, all registered members will be notified in advance at their registered email address. The date of the change will be noted at the top of this page as "Last Updated".
Continuing to use the platform after a policy change means you agree to the new policy. We recommend that you review this page regularly.
Visit our FAQ page for answers to detailed questions about our overall terms of service and user responsibilities.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Methods
- Live Chat — directly from any page on the website
- Email: [email protected]